Help Centre
Find answers to common questions or get in touch with our friendly UK support team.
Buying & Renting
Do I need an account to search?
No. Anyone can search and view properties. A free account lets you save properties, message owners and track viewings.
How do I contact a property owner?
Open any listing and use the 'Enquire About This Property' form, or call the owner if a number is shown.
How do I book a viewing?
Send an enquiry from the property page asking for a viewing. You can manage requests under Viewing Requests in your dashboard.
Are the listings genuine?
Every owner verifies their identity, UK address and proof of ownership before a listing goes live, and our team reviews each property.
Listing a Property
How do I list my property?
Create a landlord account, complete verification, choose a plan and add your property with our 6-step form.
How long does approval take?
Most listings are reviewed within 24 hours of submission.
Can agents list properties?
No. People's Property Portal is for private owners and landlords only.
How do I renew an expired listing?
Go to My Properties in your dashboard and click Renew on the expired listing.
Account & Billing
How do I change my plan?
Visit Subscription Plans in your owner dashboard to upgrade, downgrade or renew.
Which payment methods are accepted?
All major cards, PayPal and bank transfer. Card payments are processed securely by Stripe.
How do I delete my account?
Go to Profile Settings → Account Management and choose Delete Account, or contact support.
Still Need Help?
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