1. Who we are
People's Property Portal Ltd ("we", "us") is the data controller for personal data processed through this website. We are registered in England and Wales and our office is at 66 Stratford Road, Solihull, Birmingham, B90 3LP.
2. Data we collect
We collect the information you give us when you register, list a property, send an enquiry or contact support – such as your name, email address, phone number, address and identity or ownership documents for landlord verification. We also collect technical data such as IP address and device information.
3. How we use your data
We use your data to provide our services, verify landlords, connect buyers and tenants with owners, process payments, prevent fraud, and – with your consent – send marketing communications.
4. Lawful basis
We process data to perform our contract with you, to comply with legal obligations (including anti-money-laundering checks), for our legitimate interests in running a safe platform, and on the basis of consent where required.
5. Sharing your data
When you send an enquiry, your contact details are shared with the property owner. We use trusted processors (for example Stripe for payments, SendGrid for email and AWS for storage) under data processing agreements. We never sell your data.
6. Retention
We keep account data while your account is active and for up to 6 years afterwards for legal and accounting purposes. Verification documents are deleted 90 days after verification is completed.
7. Your rights
You can request access, correction, deletion, restriction or portability of your data and object to processing. You can download your data or delete your account from your profile settings. You may also complain to the Information Commissioner's Office (ico.org.uk).
Questions? Contact us at support@peoplespropertyportal.com or write to 66 Stratford Road, Solihull, Birmingham, B90 3LP.